The staff at know that theirs is a profession people really don鈥檛 enjoy visiting.
Many times their customers come to them with complaints of being in pain with swelling or infections and perhaps are even unable to sleep at night.
Chief operations officer Sonya Friend says helping those customers through those ordeals is their goal and provides a great deal of satisfaction after they are resolved. Quantum is the convergence of a half-dozen different dental practices under the umbrella of Dr. Chris Becir, who started with one practice and grew to six within six years.
Five of the practices are in the Comox Valley and the sixth is located in Nanoose Bay. Becir had a vision of making a difference in the community and his goal is today shared by the 62 staff members that make up the team.
The overwhelming percentage of those employees are female, some of whom have been in the dental industry for upwards of 20 years. Friend says the personal investments those employees have put forward are rewarded through the close relationships they develop with their patients, even though they may only see them a few times per year.
Perhaps unique to the team is Copper, a four-year-old King Charles cavalier that can often be seen wandering the halls of one of the clinics. Copper doubles as a therapy dog for the more nervous patients and if needed, can even rest on the lap of someone undergoing treatment to ease their anxiety.
The empathetic and caring-nature of the staff also extends far outside of the exam rooms, as they work to help several organizations in the community that support women and children by providing food, clothing and shelter.
Friend says it's the team鈥檚 way of making a difference in the world, even if it鈥檚 through one person at a time.